General Home Cleaning: This involves cleaning all areas of the house, including bedrooms, living rooms, kitchens, and bathrooms. Includes dusting, vacuuming, mopping and surface cleaning. 

Bathroom Deep Cleaning: Clean and disinfect toilets, sinks, bathtubs, showers, and tiles. 

Kitchen Cleaning: Clean countertops, stoves, ovens, sinks, exterior appliances, cabinets, and kitchen surfaces. 

Vacuuming and cleaning floors: Vacuum and mop all floor surfaces, including rugs, carpets, wood and tiles. 

Window cleaning: Clean and disinfect window panes both inside and outside if accessible. 

Dust Cleaning: Clean all surfaces to remove accumulated dust. 

Appliance cleaning: Clean exteriors of appliances such as refrigerators, washing machines, dishwashers, etc. 

Furniture cleaning: Clean furniture, tables, chairs and other furniture items. 

Cleaning specific areas: May include cleaning garages, basements, patios, terraces, balconies, etc. (additional) 

Special services upon request: I can offer additional services such as folding clothes, ironing clothes, deep carpet cleaning, fireplace cleaning, closet organization, garden cleaning, among others. 

Our FCG cleaning company are moving towards using cleaning products that are environmentally friendly and safe for human health. These products are biodegradable, non-toxic and made with natural ingredients. if you require it 

Use of personal protective equipment: Cleaning workers use disposable gloves, 

Personal hygiene: Frequent hand washing with soap and water for at least 20 seconds is encouraged. 

Cleaning equipment and tools: Before and after each cleaning service, all tools, equipment and surfaces used, such as mops, vacuum cleaners and cleaning products, are cleaned. 

Surface Disinfection: Special attention is paid to cleaning high-touch surfaces such as doorknobs, light switches, faucets, and countertops. 

These safety measures are essential to ensure a safe environment during house cleaning, to protect both workers and customers. 

Ask about business license: Ask our cleaning company to provide you with information about their business license. This may include a license number or any other document showing that they are authorized to operate in Melbourne. 

Confirm that we have civil liability insurance: our company has civil liability insurance to protect both its workers and clients in case of accidents or damage during the cleaning service. 

Ask about insured workers: We carry workers’ compensation insurance to protect your employees in the event of workplace injuries. This is important to ensure workers are protected while performing work in your home. 

Check references and reviews: Check references and read reviews from previous clients to ensure a good reputation and compliance with all legal requirements. 

Check with local authorities: If you have questions about the validity of a cleaning company’s business license, you can check with local authorities or relevant government agencies for more information. 

By taking these precautions, you can ensure that we are a trustworthy company legally authorized to operate in Melbourne. This will give you peace of mind and ensure you receive a high-quality and professional cleaning service. 

If you are not satisfied with the cleaning service provided, it is important to contact our cleaning company as soon as possible to address your concerns. Here are some steps you can take if you are not satisfied with the service: 

Contact our company: Contact our cleaning company and explain your concerns clearly and specifically. It is important to provide details about which aspects of the service do not meet your expectations so that we can address the issue effectively. 

Request a solution: Ask our cleaning company to take steps to remedy the situation. This may include re-cleaning problem areas, offering a discount on future services, or providing a partial or full refund, as appropriate. 

Provide constructive feedback: If there are specific aspects of the service that were unsatisfactory, please provide constructive feedback to our cleaning company so they can improve in the future. This can help us identify areas for improvement and ensure a better experience for you and other customers in the future. 

Consider your options: If our cleaning company does not satisfactorily address your concerns or if the problem persists, consider looking for other cleaning service providers who can meet your expectations. 

We are a cleaning company committed to ensuring your satisfaction and taking steps to correct any problems you may have with the service. Communicate openly and clearly with us and we will help you resolve any problem quickly and effectively.