Preparing for Your Residential Cleaning

To prepare for your visit from our fresh cleaning group residential cleaning services, it’s as simple as this:Clear away clutter so we can effectively clean all surfaces (this includes dishes, toys, laundry, etc.).Ensure all dirty laundry is placed in the laundry, preferably in a basket.Find a comfortable and secluded spot for your pets while we clean. Please set aside clean bedding if we will be changing your beds. Make sure to clean up all vomit and feces before our arrival (unless quoted for biohazard cleaning).

Preparing for Your Commercial Cleaning

Cancellation Policy

If something arises that conflicts with your cleaning schedule, simply call the freshcleaningroup Residential and Commercial Cleaning Services office. We appreciate 2 business days’ notice, but understand that some situations are simply unavoidable. However, when shorter notice is given, we may charge a small fee as we are obligated to pay our employees the Australian Cleaning award rate. Terms and conditions of service available upon request.

CONTRACT

These commercial terms and conditions constitute a contract agreement between freshcleaningroup, its clients, and by contracting cleaning services with freshCleaningroup, clients agree to the following terms and conditions.

SERVICE

Freshcleaningroup commits to obtaining from cleaners: proof of address, proof of identity, police check or equivalent, and all relevant investigative documentation before engaging in work with them. Verification documents will not be available upon request (Due to privacy law).

In the event the regular cleaner is unable to clean due to illness or other reasons, freshcleaningroup will strive to provide a suitable replacement cleaner.

All estimates are given in “man-hours.” For example: 1 cleaner completing a 4-hour clean in 4 hours equals 2 cleaners completing a 4-hour clean in 2 hours each.

SATISFACTION GUARANTEED

If for any reason the client is not satisfied with the quality of the cleaner’s work, they must inform freshcleaningroup within 12 hours by sending photographs. Once reported to freshcleaningroup, freshcleaningroup will assess the quality of the work and what was requested prior to cleaning. If freshcleaningroup decides that the quality of the cleaning work does not meet expectations, freshcleaningroup agrees for the cleaner to return to complete the cleaning to expectations.

PAYMENTS

Payments will be made in advance at the time of booking the cleaning, via PSE Paypal.

CANCELLATION

Notice must be given to freshcleaningroup 2 business days before the client can cancel a scheduled service. Failure to provide sufficient notice will result in a 50% charge of the agreed service fee for the scheduled cleaning.

Notice must be given to freshcleaningroup 7 days in advance before the client can cancel an ongoing service. Failure to provide sufficient notice will result in a 50% charge of the agreed service fee for all cleanings booked within the next 7 days. Payment will be made to freshcleaningroup.

EXEMPTIONS

The client must contact freshcleaningroup and request a rescheduling. If freshcleaningroup can offer a suitable schedule within the same calendar week and the client accepts the new rescheduled schedule, no cancellation fee will apply. If the rescheduled appointment is canceled, the client will incur another cancellation charge, subject to the same terms, and the original cancellation charge will be reinstated.

The cancellation fee may not apply due to a client’s health emergency. freshcleaningroup reserves the right to request a medical certificate before waiving the cancellation fee.

INSURANCE

The staff of freshcleaningroup is fully covered with public liability insurance and employer liability insurance.

ADDITIONAL TERMS

The client agrees not to employ or use the services of the cleaner directly or indirectly within 12 months following the client’s cancellation of their relationship with freshcleaningroup or since the first introduction of the cleaner to the client.

The client is responsible for ensuring the cleaner has access to the client’s property on the day of cleaning. The client is also responsible for providing the key to the cleaner if the client will not be at home. If access is not granted and not notified, the client will be charged a 100% lockout fee for the booked cleaning.

The Cleaner is not authorized to perform any specialized cleaning of any antique, valuable, or delicate item.

The client must ensure the property is a safe working environment for the cleaners and must report any potential hazards to the cleaners upon their arrival.

a) freshcleaningroup is pet-friendly, requiring all animals to be safely kept away from areas where the cleaner may be working. (This includes, among others: dogs, cats, snakes, lizards, chickens, etc.) This is for your safety and ours.

b) The client is fully responsible for their pets or their actions.

c) If loose pets are found in the work area and display aggressive signals, the cleaner may decide to leave the property for their safety, resulting in a 100% charge of the agreed service fee for the scheduled cleaning.

Cleaners are prohibited from using a ladder or entering the client’s house to reach a reasonable height. (Reasonable height determined by the cleaner considering their safety and that of others).

When necessary, cleaners may take photographs of hazards or damages in a house before commencing work.

Cleaners are not responsible for cleaning vomit or feces in a client’s house.

In the event that cleaning staff lose the client’s keys, the cleaner is fully responsible for the cost of key replacement only. (freshcleaningroup will not be responsible for lock changes).

a) If the key is left on the client’s property (e.g., in a mailbox, under a bin, under potted plants, in locked boxes, etc.), freshcleaningroup will not be responsible if the key is lost.

Cleaners will only perform work during hours agreed upon in advance, unless freshcleaningroup states otherwise.

The client must promptly reimburse freshcleaningroup for any incidental costs incurred as a result of the client’s action in any way.

Cleaners must take before and after photographs of each cleaning and provide them to freshcleaningroup.

What You Need to Know

Most clients of freshcleaningroup’s residential and commercial cleaning services are at work or busy with other plans when we clean, so it is quite common for them to provide us with their garage code or a spare key. But if you’re not comfortable leaving us a key or door code, make sure there is someone at home during the scheduled cleaning hours.

We only hire supportive workers who are entitled to work in Australia. All are subject to rigorous background checks and references. Once completed, they receive extensive training in the cleaning method of freshcleaningroup’s Residential and Commercial Cleaning Services.

We operate Monday through Friday from 7:00 am to 7:00 pm. Along with a smile and an attitude that earns your respect, we come with our own cleaning items and products [EXCEPT VACUUM AND MOP]. so you don’t have to worry or stress, if your vacuum doesn’t work or if you don’t have one, please let us know. However, we ask that if you have any preferences regarding cleaning products or equipment, make sure to provide them to us.

If something is damaged during the course of a cleaning, we will do our best to repair or, when necessary, replace the damaged item. This is because we provide the necessary insurance to protect your home and property.